You’re on. We’re with you.
Need technical assistance? Contact Multicast's Above and Beyond support team at +1 (866) 708-1452.
Using video, audio and rich media presentations to communicate with your target audience is a great way to tell your story. Part of doing that successfully is mastering all the technical details. That’s where Multicast’s expert support team comes in.
From rich media consultants to 24 x 365 monitoring, scheduling and product support specialists to broadcast engineers to content encoding experts, Multicast’s passionate team of talented, experienced, and service-focused experts live out Multicast’s “your message is our mission” credo everyday, providing you with the ongoing support you need for live events, on-demand video and more.
And, when you need to go beyond support for custom professional services, such as custom player development, API integration or production studio time, our reliable, affordable experts are ready to help you on a project basis.
Multicast client support includes:
Client Managers. It all starts with your Client Manager. Every Client Manager is a skilled, experienced rich media expert, selected for this role because of his or her ability to quickly understand what you want to accomplish, apply their knowledge and get the results you need. Whether you need a problem solved quickly, an understanding of best practices or insight into other ways you use Multicast solutions to meet your goals, your Client Manager is there. And, unlike some companies that limit interaction to emails or callbacks to hold down costs, we encourage you think of your Client Manager as your rich media partner and to interact with him or her frequently.
24 x 365 Support. Multicast’s “Above & Beyond” team of monitoring, event program scheduling, content encoding and product support specialists are available 24 hours a day, 365 days per year. Located in our Atlanta, Georgia headquarters, this well-trained team knows our solutions well and resolves calls from you—and even your viewing audience—promptly. They even proactively monitor your live broadcasts to ensure your intended audience has the best possible online viewing experience.
Broadcast Engineers. Our broadcast engineers know their stuff! They’ve truly seen it all because Multicast broadcasts more live Internet events than any other company. Whether your event is one-time or part of series, point-to-point or multi-site, simple or complex, Multicast’s engineering professionals help you reach your audience in a way that makes you look good.
Your goal is to reach your audience. Multicast Support’s goal is to help you be seen, be heard and be successful.
Multicast also provides professional services to it’s clients. For more information, click here.
